Shop withcomplete confidence.
Fourteen days to change your mind, full cover in transit, and a real person on chat if anything goes sideways. You should never worry about what happens after you check out.
14-Day Free Returns
Any reason, no restocking
Damage Protection
Replace or refund, we pay
Loss Protection
Full replacement or refund
Authenticity Promise
Indistinguishable from original
Chapter I
14 days,
no questions asked.
Not happy with what you received? Return it inside 14 days of delivery for a full refund. No restocking fees, no hidden charges, no explanations required.
- 1
Message our team
WhatsApp or live chat is fastest. Tell us your order number and the reason for return — no form required.
- 2
We arrange pickup
We send a prepaid return label or book a pickup through our carrier. Zero cost to you.
- 3
Ship it back
Pack the piece in its original box. Drop it with the carrier or wait for the pickup window.
- 4
Refund in 5 business days
As soon as we receive it, your refund goes back to the original payment method within five business days.
Chapter II — In Transit
You're never liable in transit.
Every MIRAGEZ shipment is fully insured. If the carrier drops the ball, the cost lands on us — not you.
Damaged on arrival
We replace or refund, in full.
Send us a photo of the damage. We'll ship a replacement right away — or issue a full refund including original shipping. You pay nothing.
Keep the packaging until we confirm the claim — the carrier sometimes asks for it.
Lost in transit
Full replacement or refund.
If a parcel doesn't turn up in the delivery window we escalate with the carrier. If they can't find it, we send a new one — no questions, at our cost.
Valid for any carrier-delivered shipment in our network. Forwarders beyond that network are outside cover.
Chapter III — Flexibility
Order changes & exchanges.
Placed an order and changed your mind on address, size, or color? Reach out — most things are easy to adjust before shipment.
Change of address
Message us with your order number and the new address. We can update it any time before the package ships.
Change of size or color
Before shipment: free swap. After shipment: treat as a return + new order — shipping both ways is on us.
Cancel an order
Free cancellation before the piece is sourced or shipped. Crypto refunds go back to a wallet address you provide.
Add to an existing order
Message us — we can usually combine items into one shipment if the first one hasn't left the warehouse yet.
Chapter IV — Authenticity
The piece you receive will match the piece we photographed.
Quality
Every piece passes a multi-point inspection before it leaves our warehouse. Materials, weight, movement, finish — checked.
Defects
Manufacturing defect noticed in the first 30 days? Free replacement. We'd rather ship you a second piece than argue over a first one.
Repair
Beyond 30 days we can arrange repair through our artisan network at cost — usually faster and cheaper than going through a boutique.
Our sourcing model is described in full on the About page — bespoke, on-demand, indistinguishable from the original.
FAQ
Returns & protection questions.
How long do I have to return an item?
14 days from the date of delivery. That clock starts the moment the carrier marks your parcel as delivered.
Do I need a receipt or form?
No. Just message us with your order number. Everything we need is in our system already.
What condition does the item need to be in?
Original condition with original packaging, tags, and protective elements. Try it on — don't wear it out.
How do refunds work for crypto payments?
We refund in the same currency you paid with (USDT or BTC) to a wallet address you provide. Card payments refund to the original card.
What if my piece looks different from the listing photos?
Reach out with photos of what you received alongside the listing. If we agree it's off-spec, we replace or refund in full — no return required in extreme cases.
Do you cover warranty or repair?
We handle any manufacturing defect noticed within 30 days of delivery — free replacement. Beyond that, we can still advise on repair via our artisan network at cost.
What if my package arrives damaged?
Photograph the parcel before unboxing if possible, then the item. Send both to us via WhatsApp — we open a damage claim immediately and ship a replacement in parallel so you're not waiting.
My package is late — is it lost?
Give it three business days past the estimated window, then tell us. We escalate with the carrier first; if they can't locate it within 48 hours, we send a replacement at our cost.
Need a Hand?
Our team is always on.
Questions about a payment, a shipment, a return, or a piece you're considering — send us a message. A real person replies, typically within the hour.
